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Former Member
Apr 09, 2017 at 10:17 PM

SAP hybris and C4C integration


Hi Guru's: What may be a good approach? Presenting solution design / architect design for master data integration in making a technical decision for Hybris integration with C4C with PI/PO or with Data Hub. Let me go a little wild presenting a user case: 1. My client Target groups/customers/user info/contact info creates in Hybris 2. Past due customer interface with bi directional flow between hybris and C4C
3. Pricing, SCM supply chain/order, pricing flows thru non SAP legacy system (not thru ECC) 4. Third party components are involved such as Billing, credit check, IVR, vertex, SMPT ETC, 5. Call center capabilities in C4C (sales, service) optional third release

Can we make Asynchronies RFC call from non -SAP to Hybris and C4C to Hybris? However, my question is which integration solution will work best PI/PO or Data Hub and why? Please share any solution document.