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Hybris Backoffice: very slow

Former Member
0 Kudos

Hi all,

I have a local hybris 6.3 instance (default B2B Accelerator). Accessing the backoffice (i.e. getting the logon screen) is really slow (takes up to 2mins).

Has anyone a solution for this issue, or knows what could be the cause?

Thanks!

former_member384558
Participant
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Hi ,

I have the same issue with the slowing backoffice, could you determine the root problem already? It would be nice to have your knowledge sharing. Thanks!

Former Member
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Did you mean getting the logon screen for the first time after server start or is it permanent?

former_member384558
Participant
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No actually, when login (after clicking on the login button). And while in the backoffice, when trying to load the product page it was so slow that sometimes I received an 500 error page ... that's really weird.

Accepted Solutions (0)

Answers (5)

Answers (5)

I am also facing the same issue did you find solution for this

tramttn
Explorer
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I encountered the same issue getting login page in backoffice with 6.3 before. It took some mins. I solved it by skipping scanning jar files by configuring catalina.properties as per this topic: https://answers.sap.com/questions/12750672/speed-up-server-start-time.html

Best regards,

former_member384558
Participant
0 Kudos

After some investigation (at least for my use-case) regarding the Backoffice slow performance issue, I noticed that there were a lot of interaction with the database during some workflows, for instance login into the Backoffice or accessing to the administrator tab of a specific product. I used the HAC to analyse the database interaction. After turning on the JDBC logging the jdbc-log file rapidly increases, in case of accessing the administration tab of a specific product, to be specific from 0 MB to ~350 MB and the response time of the page was something around 25 seconds and sometimes more. Most of the interaction are regarding SQL-request of enumerationvalues (see ).

It be that our customer-specific data model slows down the loading process of the page, since we have extended our product type with a lot of other properties. I wonder if there is a trick to speed up this attribute loading process.

former_member1234052
Active Participant
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To improve the initial performance of your backoffice application, you can use the defined bean backofficeWarmUpTypeFacadeCaches. This bean is responsible for prefilling caches in the TypeFacade. You can configure which types should be prefetched introducing property typeNames. You can disable this functionality by setting up the parameter fill.typefacade.cache.on.startup to false in your local.properties file.

Please refer to the official documentation for more details on backoffice extension customization.

former_member384558
Participant
0 Kudos

Thanks for the hint, however I have already enabled this warmingup bean, still it doesn't help. And yet I still don't know why I received the 500 error here: http://answers.sap.com/comments/12826852/view.html

Former Member
0 Kudos

That is normal for the first time, should be a lot faster after that.