Could not find approvers or the permission is missing for order 00002030 placed by employee ?

[Former Member]

hello experts, I have assigned appropriate permission and approver to my b2bcustomer.Also permission is assigned to Approver. But when the order exceeds threshold ,then Approver is unable to see order in his account. ? below is the b2bcomment related to order: Could not find approvers or the permission is missing for order 00002030 placed by employee.

any suggestion is welcome?

Regards, sid

[Former Member]

Hi Siddharth,

I am facing the same issue for hybris version 6.3. did you find any solution for this? please do reply.

Thanks & Regards,

[Former Member]

Hi Siddharth,

Thank you for your answer. it is working for me.:)

Thanks & Regards,

[Former Member · Accepted solution]

Hi Zalak, Yeah , I am able to solve it . Please assign some threshold permission to the approver. The approver must have some threshold permission or permission group assigned to it.

Regards, Siddharth

[Former Member]

Can you check the B2B unit of the customer and the approver? Also can you check for any error in the console and update.