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Feb 08, 2017 at 02:04 PM

Forgot Password issue -not able to login with new password after reset


Hi Experts, I am facing an issue while performing forgot password functionality. I am able to send an email once customer clicks forgot password link and enter a valid email .Able to receive email with reset password link .But on clicking reset link we are able to enter new password and submit form successfully. Problem here is the customer now is not able to login with the new password set,but able to login with old password .Basically the reset hasnot happened properly.We are using OOTB Forgot password functionality in 6.2 Any help in this regard is appreciated.