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Return Approval Approve Button

Former Member
0 Kudos

Hello,

When I attempt to approve a return in Backoffice Customer Service (v6.2.2) The approve button is not visible. I have tried login credentials for admin, CustomerSupportAgent, and CustomerSupportManager to no avail..

Any one have an idea what the issue may be?

Thank You,

Mark

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

In my case warehousingbackoffice extension wasn't included in the localextensions.xml

Former Member
0 Kudos

This one worked in my case as well.

Answers (2)

Answers (2)

0 Kudos

I am facing the same issue, but I can't include warehousingbackoffice because it is going to crash other stuffs.

But, when I include, the button appears.

Anyone knows why this is happening, please?

warren_angerstein3
Active Participant

You would probably get more help opening a new question rather than posting on one that is 3 years old. You can link to the this question in the new one

Former Member
0 Kudos

The Approve Return button is visible for only those ReturnRequests which have some return entries to approve and also if its status is APPROVAL_PENDING