I am using CS cockpit in Backoffice. I did login as CustomerSupportAdministrator. I am able to see CS cockpit. I searched for a customer and I have selected my site under "Launch ASM". This is taking me to site in new tab. But impersonation is not working. It is working as if i opened site url in new tab.
Can you please tell me why I am not able to impersonate a customer? Also how can I find which jsp or view is responsible for this component in CS cockpit?