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Former Member
Jan 02, 2017 at 08:32 AM

Launch ASM in CSCockpit not launching Customer with Impersonation in Hybris 6.2

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Hi All.
I am using CS cockpit in Backoffice. I did login as CustomerSupportAdministrator. I am able to see CS cockpit. I searched for a customer and I have selected my site under "Launch ASM". This is taking me to site in new tab. But impersonation is not working. It is working as if i opened site url in new tab.
Can you please tell me why I am not able to impersonate a customer? Also how can I find which jsp or view is responsible for this component in CS cockpit?