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author's profile photo Former Member
Former Member

email ticket event

Hello Experts, I want to send an email to CS Agents every time a ticket is been created and associated with that agent, I found in this link, how to configure that ticket event functionality

https://help.hybris.com/6.2.0/hcd/8b8c53db86691014a23b9ee0eb2366fe.html

,but regardless I follow the steps, no email is sent after a ticket is created and assigned to the CS Agent, have you tested this functionality. Let me know if I'm missing any step.

Thanks

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Nov 15, 2016 at 10:20 AM

    Hi IVO

    I am not quite sure but just an idea.

    do you configure a mail server in config/local.properties ? Here is an sample for gmail SMTP server :

     mail.from=cuppy-no-reply@hybris.de
     mail.replyto=cuppy-no-reply@hybris.de
     mail.smtp.server=smtp.gmail.com
     mail.smtp.port=587
     mail.smtp.user=YOUR_GMAIL_ACCOUNT
     mail.smtp.password=YOUR_GMAIL_PASSWORD
     mail.smtp.starttls.enable=true
    
    

    Please also update here if you find anything.

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  • Posted on May 29, 2019 at 11:51 AM

    By default, ticket updates triggers email sending, and hybris is trying to send email to .getAssignedAgent().getDefaultPaymentAddress().getEmail(). Just override behavior in getTo() method in AgentTicketContext class

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