Hi, Clicking on configuration button it displays the configuration page with all characteristics. But when when I select or change the value for characteristics I am getting session not found exception

[Former Member]

Error message

java.lang.IllegalStateException: Session does not exist and could not be retrieved at de.hybris.platform.sap.productconfig.runtime.ssc.impl.BaseConfigurationProviderSSCImpl.retrieveConfigSession(BaseConfigurationProviderSSCIm pl.java:574) at de.hybris.platform.sap.productconfig.runtime.ssc.impl.CommonConfigurationProviderSSCImpl.fillConfigModel(CommonConfigurationProviderSSCImpl .java:52) at com.sap.projects.custdev.fbs.slc.impl.ConfigurationProviderSlcImpl.fillConfigModel(ConfigurationProviderSlcImpl.java:448) at de.hybris.platform.sap.productconfig.runtime.ssc.impl.BaseConfigurationProviderSSCImpl.retrieveConfigurationModel(BaseConfigurationProvider SSCImpl.java:392)

[Former Member]

I assume the integration has not been set up correctly, and would recommend to work with your CPQ consultant, and open a ticket to SAP Hybris support.

[sunilmurthy]

Any Solution Found for this? I have the same problem in 1811 Version

[Former Member]

It seems this is not the issue of setting rather database or session timeout issue.

[Former Member]

Here is the full stack trace SEVERE: Servlet.service() for servlet [DispatcherServlet] in context with path [/yb2bacceleratorstorefront] threw exception [Request processing failed ; nested exception is java.lang.IllegalStateException: Session does not exist and could not be retrieved] with root cause java.lang.IllegalStateException: Session does not exist and could not be retrieved at de.hybris.platform.sap.productconfig.runtime.ssc.impl.BaseConfigurationProviderSSCImpl.retrieveConfigSession(BaseConfigurationProviderSSCIm pl.java:574) at de.hybris.platform.sap.productconfig.runtime.ssc.impl.CommonConfigurationProviderSSCImpl.fillConfigModel(CommonConfigurationProviderSSCImpl .java:52) at com.sap.projects.custdev.fbs.slc.impl.ConfigurationProviderSlcImpl.fillConfigModel(ConfigurationProviderSlcImpl.java:448) at de.hybris.platform.sap.productconfig.runtime.ssc.impl.BaseConfigurationProviderSSCImpl.retrieveConfigurationModel(BaseConfigurationProvider SSCImpl.java:392) at de.hybris.platform.sap.productconfig.services.impl.ProductConfigurationServiceImpl.retrieveConfigurationModel(ProductConfigurationServiceIm pl.java:102) at com.sap.projects.custdev.fbs.slc.facades.impl.SolutionConfigurationFacadeImpl.updateConfiguration(SolutionConfigurationFacadeImpl.java:505)

     at de.hybris.platform.sap.productconfig.frontend.controllers.ConfigureProductController.updateConfigureProduct(ConfigureProductController.java

:239) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:221) at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:137) at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:110)

     at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:777

) at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:706) at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:943) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:877) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:966) at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:868) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:256) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$StatisticsGatewayFilter.doFilter(AbstractPlatformFilterChain.java:345) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) at de.hybris.platform.sap.core.requestsequencer.RequestSequencerFilter.doFilter(RequestSequencerFilter.java:171) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) at de.hybris.platform.yb2bacceleratorstorefront.filters.btg.BTGSegmentFilter.doFilterInternal(BTGSegmentFilter.java:45) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

[Former Member]

Which version of engine d hybris version are you using? And also which database?

[Former Member]

Could you please provide full stack trace?