Sync issues -while performing sync between global-to-target catalog

[Former Member]

Hi All,

I am facing sync issues while doing sync between global to target catalogues. Please find the error log which is printing on the console.

Kindly suggest me the best possible way to resolve this issue.

INFO | jvm 1 | main | 2016/08/25 08:10:49.085 | ERROR () [CatalogVersionSyncMaster] Got error from worker SyncWorker errorText is: Caught unexpected error null synchronizing <8797537894542-(8796105835115)->8797572759694 [products]> INFO | jvm 1 | main | 2016/08/25 08:10:49.085 | java.lang.NullPointerException INFO | jvm 1 | main | 2016/08/25 08:10:49.086 | at de.hybris.platform.catalog.jalo.synchronization.GenericCatalogCopyContext.logSavedValues(GenericCatalogCopyContext.java:2122) INFO | jvm 1 | main | 2016/08/25 08:10:49.086 | at de.hybris.platform.catalog.jalo.synchronization.GenericCatalogCopyContext.finishedCopying(GenericCatalogCopyContext.java:519) INFO | jvm 1 | main | 2016/08/25 08:10:49.086 | at de.edoras..hybris.services.jalo.GlobalCatalogVersionSyncJob$GlobalCatalogCopyContext.finishedCopying(GlobalCatalogVersionSyncJob.java:108) INFO | jvm 1 | main | 2016/08/25 08:10:49.086 | at de.hybris.platform.catalog.jalo.synchronization.GenericCatalogCopyContext.copy(GenericCatalogCopyContext.java:2242) INFO | jvm 1 | main | 2016/08/25 08:10:49.086 | at de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncCopyContext.copy(CatalogVersionSyncCopyContext.java:538)

[tylermac]

looks like one of your products has a null where it's not expecting one. Use the pk analyzer in hac to determine what type each of the 3 PKs in the error are (8797537894542, 8796105835115, 8797572759694) and look at the data to see if you can find where the error is