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de.hybris.platform.processengine.definition.NoSuchProcessDefinitionException: No process definition known by name 'customerPublishProcess'.

Hi Team, We have Hybris 6.0 with CRM_AOM_SOM_B2B_B2C extension installed with Datahub as Middle ware. We have SAP CRM as our backend system. We are using Standard B2C customer Registration Process. We have configured both hybris and CRM system as per wiki. When we are trying to Register b2c customer it throughs expecption as de.hybris.platform.processengine.definition.NoSuchProcessDefinitionException: No process definition known by name 'customerPublishProcess'.

Customer gets created in Hybris storefront but doesnt get replicated in CRM.

Thanks.

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  • Former Member

    Hello Mehul,

    I am facing the same issue while integrating hybris with SAP ERP. Have you got any solution? Customer gets created in Hybris storefront but doesn't replicating in ERP.

    Please suggest.

    Thanks, Selvi

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2 Answers

  • Posted on Aug 22, 2016 at 01:25 PM

    Hi,

    Please refer to this Knowledge Base Article: 2347987.

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  • Posted on Aug 22, 2016 at 09:07 PM

    Hi Mehful/Selvi,

    This issue is observed when CustomerPublishProcess.xml is not loaded in the system. you can explicitly load the CustomerPublishProcess.xml file from hmc. Create a Dynamic process and load the xml file into system. Attached the screenshot of hmc. When you click on create button , it will open a new editor . Copy CustomerPublishProcess.xml and paste it in the content field of the editor and click on create and then save it. Then create a customer and verify.

    Note : Ideally these processes should be loaded at the time of server startup only. This is only a workaround.

    alt text

    Thanks, Sandeep


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