How to fetch the expiry date of loyalty points earned by the customer after performing different activity?

[Former Member]

Requirement : As a customer I want to be able to see when my loyalty points will expire so that I know when I need to use them by . Assume that they are valid for a period of three years from the point they are earned.

Note : 1.In My-account/loyalty customer can see the activities and the loyalty points earned for each activity (API used : https://api.yaas.io/hybris/loy-member/v1/memberActivities?q=memberId) , 2. But now we need to show the expiry date for earned loyalty points . 3. Is there a way that we can configure this expiry date for loyalty points (earned or to be earned by the customer) in YaaS and fetch that expiry date ?

[Former Member]

Hi All, Any lead on this issue? Please advise.

Thanks Amrita

[Former Member]

Hi Amrita,

In the Rule engine there is an action for the expiration type of rule to configure what do you want to do. You can either Send an Email to the Member X days prior to expiration notifying about the points expiry so that the Member is aware of the expiration of points and can redeem them in time.

The expiration happens based on either the Members inactivity or a fixed date or the registration anniversary which we can configure in the rule conditions. Apart from these we do not store the expiry date at the activity level.

Currently there is no expirate date set at the points or at the activity level. The current expiration happens based on the rule setup that runs at a preset frequency. The rule evaluation determines the points to be expired based on the rule parameters. And certain actions are taken based on it eg: Email member and inform about points expiry or Reset points, etc...

Thanks & Regards

[Former Member]

Hi Ganapati, Thanks for your valuable reply. I already tried with setting up that expiry rule as shown below..

But unfortunately its not working..Even if i tried different permutation and combination for this rule e.g with different date and reducing qualifying points to 0 etc. Is there any issue with this rule that I have configured?

Any help will be appreciated.

Thanks Amrita

[Former Member]

Hi Ganpati, One more concern.After creating the expiry rule I am fetching the memberdata from YaaS to Hybris Commerce. Can You tell me in which field the expiry date for loyalty points will come?

Thanks Amrita

[Former Member]

Hi Amrita,

At present we are displaying the point for activities and we have not implemented rule wise breakup. If you want more granular things then you can extend the loyalty solutions. But I am not sure if loyalty service is providing that level of details.

Thanks

Madhusudan

[Former Member]

Hi Madhusudan,

How can we get the date of expiry for loyalty points? Whatever loyalty points a customer is getting against some activities it must expire after some time .. So how can we get that from YaaS ? Is there a way we can configure this expiry time in YaaS?