Problem in viewing preview of a page in cms cockpit of hybris 5.7

[Former Member]

Getting below exception when trying to access the preview tab of any page in cms cockpit. I'm using the latest version of hybris suite(5.7.0.3)

HTTP Status 500 - Error while processing internal filterchain. Exception occurred at chain position: 7 of 17. Current filter: 'de.hybris.platform.yacceleratorstorefront.filters.UrlEncoderFilter@60275a3e'!; nested exception is java.lang.NullPointerException

org.springframework.web.util.NestedServletException: Error while processing internal filterchain. Exception occurred at chain position: 7 of 17. Current filter: 'de.hybris.platform.yacceleratorstorefront.filters.UrlEncoderFilter@60275a3e'!; nested exception is java.lang.NullPointerException de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:234) de.hybris.platform.yacceleratorstorefront.filters.StorefrontFilter.doFilterInternal(StorefrontFilter.java:81) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.cms.CMSSiteFilter.doFilterInternal(CMSSiteFilter.java:126) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.RequestLoggerFilter.doFilterInternal(RequestLoggerFilter.java:79) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.AcceleratorAddOnFilter.doFilter(AcceleratorAddOnFilter.java:92) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:73) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:47) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:156) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.yacceleratorstorefront.filters.UrlPathFilter.doFilterInternal(UrlPathFilter.java:85) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:85) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.yacceleratorstorefront.filters.AcceleratorAddOnFilter.doFilter(AcceleratorAddOnFilter.java:92) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:230)

root cause

java.lang.NullPointerException de.hybris.platform.acceleratorservices.urlencoder.impl.DefaultUrlEncoderService.getEncodingAttributesForSite(DefaultUrlEncoderService.java:41) de.hybris.platform.acceleratorfacades.urlencoder.impl.DefaultUrlEncoderFacade.getCurrentUrlEncodingData(DefaultUrlEncoderFacade.java:145) de.hybris.platform.yacceleratorstorefront.filters.UrlEncoderFilter.doFilterInternal(UrlEncoderFilter.java:55) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.StorefrontFilter.doFilterInternal(StorefrontFilter.java:81) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.cms.CMSSiteFilter.doFilterInternal(CMSSiteFilter.java:126) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.RequestLoggerFilter.doFilterInternal(RequestLoggerFilter.java:79) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.yacceleratorstorefront.filters.AcceleratorAddOnFilter.doFilter(AcceleratorAddOnFilter.java:92) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:73) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:47) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:226) de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:156) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.yacceleratorstorefront.filters.UrlPathFilter.doFilterInternal(UrlPathFilter.java:85) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:85) org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) de.hybris.platform.yacceleratorstorefront.filters.AcceleratorAddOnFilter.doFilter(AcceleratorAddOnFilter.java:92) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:230)

Any help would be really appreciated

[Former Member]

Hi, Try refreshing your page.

Hope this helps. Samantha.

[Former Member]

are you using https for cmscockpit ?

[Former Member]

No Dariusz. I didn't :)