Synchronization Issue for Catalog

[Former Member]

Hi All, Help required from your end please in the context of a Synchronisation issue which we are facing in all of our unix as well as windows local system. Following is the use case:

In one DEV box, there were a total of 46045 products in Staged version last night and without making any change in code 45724 has moved into online within 18 hours of time. Now in case of one of the UAT boxes, we observed, there are 46092 number of products in Staged version but only 10102 came in Online version.

Now, there are few questions in our mind which if answered will be helpful

1. Though it is showing sync is complete in the sense of given number of records but eventually these are not getting completely synced but doing a partial one.

2. Next, though, DEV box has got less time for synchronization, still this has synced more products than UAT (almost complete) where UAT has synced 1/4 th of staged products only. - Though again by sync I mean a partial sync but system is showing as synchrinisation is complete.

3. Why the sync is failing while running the sync cron job? Is it because of the volume of data?

[Former Member]

Hi Ayan,

If you did not get any error message, then the sync job created as many products in the target catalog version as configured to. When I say configured, I mean taking into account the personalization rules and access rights set for the cronjob user, following the logic of the Root Types and the PartOf definitions.

If you want to get more information, you can set the cronjob.logtofile.threshold level to DEBUG, the Log detail file also to DEBUG in the full catalog sync wizzard and then check the log file of that cronjob when the sync process is complete; also, the dump media from the Administration tab of that same cronjob shows you the PKs of the items touched by the sync process.

Regards, Eduard