Backoffice Not possible to upload picture IE 10 / 9 / 8 Hybris 5.5.1.2

[Former Member]

We've faced issue on the backoffice it is not possible to upload a picture.(Screenshot attached) Checked on Hybris version 5.5.1.2. IE10/9/8.

[Former Member · Accepted solution]

We have found workaround for fixing this issue. The root of problem is JavaScript issue with event 'click' in IE10 and lower. For fix it should add attribute 'id' to 'input[type="file"]' element which is inside 'Fileupload' element and create label wrapper for upload button. (Script component(org.zkoss.zul.Script) can be used for adding custom js)

Generated 'Fileupload' element html code (org.zkoss.zul.Fileupload)

 <button type="button" id="m97Qtq" class="z-button">Upload image</button>
 <span class="z-upload" style="top: -19px; left: -1136px;">
     <form enctype="multipart/form-data" method="POST">
         <input name="file" type="file" hidefocus="true" style="...">
     </form>
 </span>

[Former Member]

Hi

Thank you for quick response. Do you have Jira ticket for this issue?

Regards,

[former_member674342]

Hello,

yes, there is a ticket for this issue already.

Regards, Sebastian

[Former Member]

Hi Sebastian

Could you please give me a link for JIRA ticket?

Regards, Maksym

[former_member674342]

Hi Maksym,

this issue was found during the internal tests. So it's not possible to give you the link to the ticket.

So far I can offer you to pull this topic in a while.

[former_member674342]

Hi ,

we are aware about this issue, and we are working on it. There should be a solution in the future for this. In the meantime please use another browsers as workaround.

best regards, Sebastian

[Former Member]

Hi Sebastian,

Yes I mean Internet Explorer, in Chrome and Mozilla it works normally, but in Internet Explorer 10 and older upload button doesn't work.

Do you have any ideas why it doesn't work?

[former_member674342]

Hello ,

I guess you mean Internet Explorer. Have you tried any other browsers?