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Former Member
Aug 18, 2015 at 02:52 PM

Dynatrace: Client v6.2 installation fails!

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Hello,

I am trying to install Dynatrace client under Windows 7 using the installer file: dynatrace-6.2.0.1239-x64.msi.

An error dialog appears showing an issue with a JAR file: org.ee.equinox.launcher_1.2.0.v20110502.jar.gz.

The log file contains:

 2015-08-18 08:43:33 [0000001c] info    [native] -----------------------------------------------------------------------------
 2015-08-18 08:43:33 [0000001c] info    [native]  dynaTrace Client, Copyright (C) 2004-2015, Dynatrace
 2015-08-18 08:43:33 [0000001c] info    [native] -----------------------------------------------------------------------------
 2015-08-18 08:43:33 [0000001c] info    [native] Native Launcher version: 6.2.0.1239 - built 2015-07-07 10:06:55 +0200
 2015-08-18 08:43:33 [0000001c] info    [native] Launcher configuration summary for dynaTrace Client:
 2015-08-18 08:43:33 [0000001c] info    [native]   Launcher: C:\Program Files\dynaTrace\dynaTrace 6.2\dtclient.exe
 2015-08-18 08:43:33 [0000001c] info    [native]   Java VM:  C:\Program Files\Java\jdk1.7.0_71\bin\javaw.exe
 2015-08-18 08:43:33 [0000001c] info    [native]   Java version: 1.7.0_71 64-Bit
 2015-08-18 08:43:33 [0000001c] info    [native]   Startup jar: C:\Program Files\dynaTrace\dynaTrace 6.2\client\plugins\org.ee.equinox.launcher_1.2.0.v20110502.jar.gz
 2015-08-18 08:43:33 [0000001c] info    [native]   Working directory:  C:\Program Files\dynaTrace\dynaTrace 6.2\client
 2015-08-18 08:43:33 [0000001c] info    [native]   Configuration file: C:\Users\myusername\.dynaTrace\dynaTrace 6.2\dtclient.ini
 2015-08-18 08:43:33 [0000001c] info    [native]   Native watchdog feature turned off
 2015-08-18 08:43:33 [0000001c] info    [native] Process created successfully, pid: 7208
 2015-08-18 08:45:12 [0000001c] info    [native] Process 7208 terminated, exitcode: 1
 2015-08-18 08:45:12 [0000001c] severe  [native] Process terminated unexpectedly!
 2015-08-18 08:45:12 [0000001c] warning [native] Option 'restartonfailure' not set, thus terminating application
 2015-08-18 08:45:12 [0000001c] info    [native] dynaTrace Client terminated

Any ideas on getting the client running is appreciated.

Thanks, Greg