Incorrect Voucher discount

[Former Member]

Hi, I have a product with Base price $100. I have created a fixed discount promotion of $10 discount on product level and added the product to the cart. Cart shows the discount as $10 and effective product price to $90. Now I am applying a serial voucher of $20.

I am expecting that price to be paid show be 100 - ($10 discount for promotion ) -$20 for voucher = $70. But my cart says $100-$20= 80$. It is applying the voucher on the base price and not on the promotional price. Please suggest if there is a work around for this problem.

[Former Member]

Hi I am facing the same problem. Did you get any solution for this.

thanks

[Former Member]

Can you tell the exact promotions that you have applied and whether they are OOB or custom?

Refer this document to understand how promotions work https://wiki.hybris.com/display/release5/Key+Concepts+of+Promotions#KeyConceptsofPromotions-Promotio...

[Former Member]

In this specific case I used OOB fixed discount promotion, but ir-respective of which promotion you apply, voucher is getting applied only on base price and not on the effective price which was calculated after applying the promotion.

[Former Member]

This is still an open issue. When applying a voucher in hybris 6.0.0.0 after adding items of a promotion to the cart, the discount is incorrect. I we apply the promotion after the voucher the result is correct. Does someone have a solution?

[Former Member]

Have you tried using the CommerceCartService method recalculateCart(final CartModel cartModel)? This seems to be working for us.

[Former Member]

In this specific case I used OOB fixed discount promotion, but ir-respective of which promotion you apply, voucher is getting applied only on base price and not on the effective price which was calculated after applying the promotion.

[Former Member]

I did not get the solution yet, Guys could you please provide some inputs?