Stopping processing of credit memo

[Former Member]

Hi,

Is it possible to stop/alter processing of credit memo after it has been passed to accouninting. Since cr. memos are of positive value they would lead to payment to the customers

Is there any way of offsetting entery or altering the credit memo

[Former Member · Accepted solution]

You should be able to cancel the credit memo billing document use VF11 - Cancel. The configuration has to be set up to cancel this billing doc type.

please assign points if helpful as a way to say thanks.

[Former Member · Accepted solution]

Hi Dave,

thanks for your reply..the real is issue is this..i just want your advise..question related to accounting is in last para..i hope you can help me

User is looking to get three orders completed/deleted so that don't keep keep showing up on a particular report which is the incomplete billing documents (not passed to accounting). I checked the document flow. The Credit for returns documents (Invoices) were cancelled after they were passed to Accounting and the accounting documents (both invoice and cancellation) were cleared. I asked user why this was done and she replied saying that the credit memo requests should have been created for zero dollars but were created for positive amounts and hence the need to delete the documents.

The problem that we are facing is that the material that was returned is not in the storage location. Hence when we try do to the reversal of goods receipt, SAP is throwing an error as it is not finding the material in the storage location. The user is not able to find the returned products.

Hence the only way out is to create credit memos (invoices) and pass them to accounting. This would ensure that the three orders are complete and do not show up on the particular report. Since these credit memos are for positive values, it would mean entries in accounting which would lead to payment to the customers which needs to be avoided. I wanted to know if this could be stopped by manually altering or offsetting these entries in accounting. Please advise.

Thanks,

[Former Member · Accepted solution]

You could process them as you said and then make entries in either FB70 or FB75 or FB22(AR customer document entries) to offset those to the customer. Then do a manual clearing within the customer to clear the credit memo against your FI-AR entry.

[Former Member · Accepted solution]

You could also manually clear the document and pick the original account to write off the difference.