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Former Member
Feb 02, 2015 at 02:39 PM

SMTP Mail Service Issue -Mail not going through but no error in logs/console

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In Storefront, "Forgotten Your Password " link, when I enter the Email Id, the mail is not sent to that mail ID and also no error is generated in the console.

The console:

 INFO  [TaskExecutor-master-899-ProcessTask [8796159411126]] [GenerateEmailAction] Email message generated
 INFO  [TaskExecutor-master-899-ProcessTask [8796159411126]] [ProcessengineTaskRunner] Reading task logs from /applic/hybris/temp/bpm_process_forgottenPassword-amalik@ymail.com-1422883656929_generateForgottenPasswordEmail_899_1422883656968.log
  [TaskExecutor-master-900-ProcessTask [8796159443894]] [DefaultEmailService] Sending Email [8796093290560] To [[amalik@ymail.com] From [customerservices@hybris.com] Subject [Forgotten Password
 ]
 INFO  [TaskExecutor-master-900-ProcessTask [8796159443894]] [ProcessengineTaskRunner] Reading task logs from /applic/hybris/temp/bpm_process_forgottenPassword-amalik@ymail.com-1422883656929_sendEmail_900_1422883657017.log
 INFO  [TaskExecutor-master-901-ProcessTask [8796159476662]] [ProcessengineTaskRunner] Reading task logs from /applic/hybris/temp/bpm_process_forgottenPassword-amalik@ymail.com-1422883656929_removeSentEmail_901_1422883657097.log

Also, I am unable to locate the .log file in the location specified