on 07-31-2019 1:42 PM
Is there anyone out there exploring using Twilio Flex with C/4HANA? Are there other cloud communication platforms you're using/considering instead?
Hello Anthony,
I am interested in the integration of SAP C4HANA and Twilio Flex, Can please provide me with more details on the integration?
Regards,
Lara
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Hi Lara,
Thanks for the message. We're happy to help with your integration between C4HANA and Twilio Flex. Our DaVinci platform supports this use case well. Please feel to reach out to me and I can direct you to the right person at AMC. You can reach me my email address or phone number below. I look forward to hearing from you.
Kind Regards,
Anthony Uliano
Founder / CEO - AMC Technology
Anthony.Uliano@amctechnology.com
(804)419-8605
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SAP provide their own communication platform and API´s supporting multiple channels such as SMS, Push, Social Media and Email. For a number of C/4 products such channels are already technically integrated. The platform is operated by SAP Digital Interconnect.
https://www.sap.com/services/cloud/digital-interconnect.html
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Thanks, Felix. Many companies are implementing C4C with their premise telephony infrastructure from companies like Avaya, Cisco, and Aspect as well as combining them with digital channels from companies like Twilio, Nexmo, Amazon Connect, etc. I'm curious about the level of interest of customers to integrate C4C with Twilio Flex.
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