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Jul 31, 2019 at 09:00 AM

CCO - Petty Cash payment receipt not released to B1

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Hi Experts,

We have configured Customer checkout for integrating with B1. However, only cash payment receipt is failed to reach SAP B1 and it results with the following error message.

Exception : DI Error: (-2028) No matching records found (ODBC -2028)-The di call #1 did fail.

In the other hand, Credit card payment is successfully released and posted into SAP B1.

I have tried to find the above issue from SAP notes (#2693418 & #2650591) and check all necessary configurations both in CCO & B1. Such as: cash flow relevancy, payment terms, etc ..

B1 version: 9.3 (CN)

CCO version: 2.7.6

CCO scenario: 3.8.93

I have noticed the following thread having similar issue.

https://answers.sap.com/questions/655525/scc-receipts-were-not-synced-back-to-b1.html

Thanks,

Sukhbold