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Jul 29, 2019 at 08:12 AM

CDT Auto Log out

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Hi Experts ,

We are facing an issue of CDT auto logout issue for few agents randomly . Some agents got disconnected from ongoing calls and these disconnections are usually accompanied by a number of agents being kicked out of the phone system whilst not on a call. They all occur during a morning tea, lunch and afternoon tea breaks.

Does anybody experienced this before and know the reason for this kind of issues?

Thanks in advance for saving my time.

Regards,

Rinish