How to change the SysID in Documents on CCO Monitor?

[former_member501033]

We had to re- install the B1iF, The SAP Database now has another SysID for the SAP B1 Database.

But there were some sales Transactions posted form CCO with the old SysID. These Documents are now in CCO Monitor as inconsistent. We can not change the SysID for these Documents ourselves, because the SysID Field is greyed out and not editable for us.

Is there any workaround for anging SysIDs?

Kind regards

Winfried Kelbch

Support

Inceptum Business Solutions

wkelbch@inceptumgroup.de

[gunther_sandtner2]

Dear Mr. Kelbch,

As you correctly pointed out the SysID cannot be updated in the CCO Monitor.

But there is a workaround:

1. In the CCO Monitor set the status of the (currently inconsistent) receipt to Cancelled by hitting the Cancel button
2. Make a note of the receipt ID
3. In Customer Checkout find this receipt through the receipt search
4. Hit the Details button which opens the receipt details
5. Hit the Repost button and select ERP
6. Confirm with OK

Result: The receipt will be reposted to the CCO Monitor with the updated SysID.

Kind regards,

Gunther