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Jul 19, 2019 at 07:32 AM

Augmented Lead Context - Missing Score

221 Views Last edit Jul 22, 2019 at 05:45 PM 2 rev

Dear Experts,

as described in the Integration Guide it is possible to hand over Information like the predecessor interaction to the Sales Team when a lead in SAP Sales Cloud is created from SAP Marketing Cloud.

That scenario is working very well.

Also a lead-score created by a user could be handed over.

The field is available in the structure for the mapping in the CPI. Of course the mapping is not available/done by default and we have to define it by ourselves.

The problem is that the score is missing in the outgoing payload:

The score is active, and is shown in the contact profile.

Also in the client-application of the score the "Augmented Lead-Context" is checked and the score is persisted.

Does anybody have an idea which step I'm missing? How can I get the Lead-Score of the contact in the outgoing payload when replicating leads from SAP Marketing Cloud to SAP Sales Cloud?

BR Tobias