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Jul 17, 2019 at 09:15 AM

SAP B1 license from the Cloud Appliance Library

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We have been working on a integration to SAP B1 HANA but we have encountered a problem that we don’t know how to solve. When we setup the SAP B1 HANA on the Cloud Appliance Library, the SAP B1 Client came with a pre-installed license that was valid for a month. Now it has expired and we have been trying to request a new license. One thing in our way is the Hardware Key that is needed to request a new license.

Normally you would go into the SAP B1 Client and then navigate to Help -> About Business One, to access the Hardware Key. But because our license is expired, we cannot access that page. We read that some people were using the SAP B1 Server Tool to get the Hardware Key, but there is no such program on our virtual machine that came with our instance from the Cloud Appliance Library. We have tried other ways to access this Hardware Key, but without luck. Can someone please help us with this license problem?