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Jul 11, 2019 at 09:45 AM

SAP Contact Center reporting - daily - Arrived vs Completed

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Hello everyone,

I was just wondering if I could get a little advice on the SAP Contact Center Volume 4 Daily Report. My end-users have pointed out to me that sometimes the number of calls completed is greater than the number of calls arrived and have asked me to explain this phenomena :-) Indeed I can see a number of examples of this in the Report. Does anyone have a reasonable explanation for this?

Many thanks in advance for any advice,

Adèle