Skip to Content

Issue while Connecting On Premise system to SCP ABAP Environment

Hi All, I am connecting one of On-Premise System with SAP Cloud Platform, ABAP Environment. As per SAP help, the communication architecture is - we need to create a tunnel through SAP Neo as the back end on premise is behind some firewall. So from CF environment using destination service it will fetch the destination and then will create a tunnel to Neo which will again create a secure tunnel to access the S4 Hana on premise backend through cloud connector. All the config is done and set up of cloud connector is also done successfully. Now from ABAP Paas calling a RFC to this back end system. While doing that getting a message - *Cannot open tunnel with id account:/<Neo Account>*. Getting the same message in case of calling a HTTP service as well instead of RFC. Troubleshoot everything; not also getting any error in the Cloud Connector trace. Any guide where to look for this issue ?

Following this sap documentation for this connection setup - https://developers.sap.com/mission.abap-env-connect-onpremise.html

Add a comment
10|10000 characters needed characters exceeded

Related questions

6 Answers

  • Best Answer
    Posted on Jul 25, 2019 at 11:03 AM

    Hi All,

    I have changed my Neo Region from US to Euro and that resolved the issue. Thanks Manol for pointing the note 2765161

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jul 30, 2019 at 02:25 PM

    Hi Sabayasachi,

    There is no ABAP environment in the US yet and for the one in Europe, you can associate only subaccounts of Europe Neo regions. This is also written in the note.

    Best regards,
    Markus

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jul 12, 2019 at 03:12 AM

    Hi Dutta,

    I was blocked at here with the exact same error for this two days, I also tried RFC and HTTP. And my SCC trace.log

    scc-trace-log.png

    Hope someone can help us out :)

    BRs,

    Archer


    scc-trace-log.png (47.4 kB)
    Add a comment
    10|10000 characters needed characters exceeded

    • Hi Archer,

      Look like you are doing with Neo Trial; for Neo Trial I am also getting exact same error in the Cloud Connector trace log; look like its trying to access the CF account using the Neo account (not sure why, rather it should open the tunnel in Neo account).

      Then changed it from Neo trial to a Neo productive account, this time interestingly no error message is coming SCC trace but ultimately while calling the RFC or HTTP from the program getting the same message as

      Cannot open tunnel with id account:/XXXXX

      Lets see if someone can help this out.

  • Posted on Jul 18, 2019 at 09:14 AM

    Archer Zhang, Neo Trial is not support for scenarios involving SAP CP ABAP. For supported regions, refer to https://launchpad.support.sap.com/#/notes/2765161

    Add a comment
    10|10000 characters needed characters exceeded

    • Manol thanks for providing this note and it at least confirmed that Neo Trial will not be supported. However as per this note, it supports only Neo productive accounts for regions - Europe (Rot), Europe (Frankfurt) & Europe (Amsterdam). And my Neo productive account is not within this list (its in US region), is this the cause of my issue ? I am yet to raise to SAP via support ticket but will do soon.

  • Posted on Jul 18, 2019 at 09:17 AM

    Sabyasachi Dutta, is you issue still occurring? Have you already reported it via support ticket as suggested by Achim?

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jul 18, 2019 at 11:33 AM

    The issue has been identified: A regression in the provisioning routines of the ABAP Environment, which Impacts OnPremise connectivtiy. Alll the systems should have been corrected, AFAIK, so you can check again.

    Best regards,
    Markus

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.