Issue while Connecting On Premise system to SCP ABAP Environment

[saby1234]

Hi All, I am connecting one of On-Premise System with SAP Cloud Platform, ABAP Environment. As per SAP help, the communication architecture is - we need to create a tunnel through SAP Neo as the back end on premise is behind some firewall. So from CF environment using destination service it will fetch the destination and then will create a tunnel to Neo which will again create a secure tunnel to access the S4 Hana on premise backend through cloud connector. All the config is done and set up of cloud connector is also done successfully. Now from ABAP Paas calling a RFC to this back end system. While doing that getting a message - *Cannot open tunnel with id account:/<Neo Account>*. Getting the same message in case of calling a HTTP service as well instead of RFC. Troubleshoot everything; not also getting any error in the Cloud Connector trace. Any guide where to look for this issue ?

Following this sap documentation for this connection setup - https://developers.sap.com/mission.abap-env-connect-onpremise.html

[AchimB]

Hi Dutta, I think it would be best to open a support ticket, then colleagues can look at the system to find out what's amiss.

Regards, Achim

[saby1234 · Accepted solution]

Hi All,

I have changed my Neo Region from US to Euro and that resolved the issue. Thanks Manol for pointing the note 2765161

[MarkusTolksdorf]

Hi Sabayasachi,

There is no ABAP environment in the US yet and for the one in Europe, you can associate only subaccounts of Europe Neo regions. This is also written in the note.

Best regards,
Markus

[MarkusTolksdorf]

The issue has been identified: A regression in the provisioning routines of the ABAP Environment, which Impacts OnPremise connectivtiy. Alll the systems should have been corrected, AFAIK, so you can check again.

Best regards,
Markus

[saby1234]

Thanks Markus for your remarks; good to know that this will be corrected.

[MarkusTolksdorf]

Hi Sabyasachi,

could you try again - all systems have been fixed in the meantime.

Best regards,
Markus

[saby1234]

Hi Markus, As I mentioned earlier when I use Neo Euro region I am able to connect successfully (as per note

2765161). However thought of checking again with US region after receiving your message; but with US region the issue still persists. Do you know if this issue is still there for Neo regions other than Euro ?

[ManolV]

saby1234, is you issue still occurring? Have you already reported it via support ticket as suggested by Achim?

[ManolV]

archer.zhang, Neo Trial is not support for scenarios involving SAP CP ABAP. For supported regions, refer to https://launchpad.support.sap.com/#/notes/2765161

[ArcherZhang]

thanks, Manol...finally confirmed this. 🙂

[saby1234]

Manol thanks for providing this note and it at least confirmed that Neo Trial will not be supported. However as per this note, it supports only Neo productive accounts for regions - Europe (Rot), Europe (Frankfurt) & Europe (Amsterdam). And my Neo productive account is not within this list (its in US region), is this the cause of my issue ? I am yet to raise to SAP via support ticket but will do soon.

[ArcherZhang]

Hi Dutta,

I was blocked at here with the exact same error for this two days, I also tried RFC and HTTP. And my SCC trace.log

scc-trace-log.png

Hope someone can help us out 🙂

BRs,

Archer

[saby1234]

Hi Archer,

Look like you are doing with Neo Trial; for Neo Trial I am also getting exact same error in the Cloud Connector trace log; look like its trying to access the CF account using the Neo account (not sure why, rather it should open the tunnel in Neo account).

Then changed it from Neo trial to a Neo productive account, this time interestingly no error message is coming SCC trace but ultimately while calling the RFC or HTTP from the program getting the same message as

Cannot open tunnel with id account:/XXXXX

Lets see if someone can help this out.