Time based restriction of communication in SAP Marketing Cloud

[former_member607339]

Hello Cloud Marketing Experts,.

Is it possible to restrict the communication to customers based on time in SAP Marketing? For example: Customer may choose to say that he doesnt want to be contacted between 10 am to 6pm. Communication Category and Limits do not help store this information. GIGYA too does not store communication preferences this way. It only let us select channels and opt in/opt out capabilities.

May be this can be done via Scores, however is there a more clean approach to this? Please suggest. Any ideas would be appreciated.

Thanks

Namrata

[former_member226]

HI,

I am not 100% sure about the following approach but it worth giving a try:

1. You can define 2 custom field about "No Communication Time Start" and "No Communication time End" which will be at context "Marketing: Contact and Corporate Account" or rather for context "Marketing: Permission"

2. Enable the field for Suppression Rules via "UIs and Reports" tab of fields.

3. Configure a new suppression rule which will check the value of campaign execution time against these 2 custom fields.

Regards

Saurabh