Failed to lock mobile user << XXXX>> . Locked by user <>

[former_member1155304]

Hi Experts,

We are currently investigating on the issue which occurs quite frequently for some of the Users while Synchronizing the Work Manager 6.2 Application on IPad. The error normally occurs at GetWorkOrders Steplet and looks like this in the log.

Failed to lock mobile user << XXXX>> . Locked by user <<YYYY>>

XXXX is the User_Guid and YYYY is the Mobile User. Infact both the ID's belong to the same User. Looks like it Self Locks a transaction at the time of executing.

Event log shows the below entry

07/09/2019 08:11:00, 1, 20, 18, Thr 15924, com.syclo.agentry.RetryTransactionWithChangeException: GetWorkOrdersSteplet - 09.07.2019 08:11:00 - /SYCLO/CX_CORE_MDW_SESSION:Error saving /SYCLO/MDW00 Failed to lock mobile user F0921C14E6B41EE6849DC3FC86B940AE. Locked by user YYYY

Can any of you guide on why this occurs occasionally and how to fix this from occurring.

Best Regards,

Naresh

[oliver_kaluscha3]

Hi Naresh,

cause we never have seen this issue in a usual sync it would be nice to get some more information:

1.) do you send some order changes or is it the usual OrderGET process at the end of the sync?

2.) Do you have any customizing in the order process event. This can include standard order enhancements, cause they are processes as well.

I would expect - just an idea where I would start without knowing your system - you have the issue due to some enhancements in the usual order processing and an enhancement causes this problem. I would not so much look in the standard WorkManager classes, cause per my experience they are fairly stable.

Oliver