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Jul 11, 2019 at 07:34 AM

Failed to lock mobile user << XXXX>> . Locked by user <>

273 Views Last edit Jul 11, 2019 at 07:39 AM 2 rev

Hi Experts,

We are currently investigating on the issue which occurs quite frequently for some of the Users while Synchronizing the Work Manager 6.2 Application on IPad. The error normally occurs at GetWorkOrders Steplet and looks like this in the log.

Failed to lock mobile user << XXXX>> . Locked by user <<YYYY>>

XXXX is the User_Guid and YYYY is the Mobile User. Infact both the ID's belong to the same User. Looks like it Self Locks a transaction at the time of executing.

Event log shows the below entry

07/09/2019 08:11:00, 1, 20, 18, Thr 15924, com.syclo.agentry.RetryTransactionWithChangeException: GetWorkOrdersSteplet - 09.07.2019 08:11:00 - /SYCLO/CX_CORE_MDW_SESSION:Error saving /SYCLO/MDW00 Failed to lock mobile user F0921C14E6B41EE6849DC3FC86B940AE. Locked by user YYYY

Can any of you guide on why this occurs occasionally and how to fix this from occurring.

Best Regards,