assign user input to fallback intent

[Former Member]

Hello,

is it possible to assign user input to the fallback intent in monitoring? If so, how and if not: will that be possible in the future?

Best wishes

Philipp

[Former Member]

Hi Sebastien,

thank you for your answer! I'm sorry, of course I meant the fallback skill. Sometimes it happens that user input triggers a skill over an intent, although there is no direct connection to it. My question is whether one can assign such false interpretations to the fallback in monitoring.

[markteichmann]

You cannot assign anything to the Fallback skill because it is per definition automatically assigned when no other skill is triggered. You can only correct a wrong assignment in the Monitor, meaning assign the right skill to an expression if a wrong one was matched.

[sebastienb]

Hi Philipp

I'm not sure to understand.
"Fallback" is a skill, which is called whenever the bot is lost and doesn't know what to do or which skill it should trigger.
So basically, there is no "Fallback" intent (and shouldn't be).