Can't create user in SU01 - TIMEOUT dump occurs after saving

[former_member612721]

Hello SAP Community,

I've been trying for some time to create a user in /nSU01 but as I click save, the system stops responding and throws a TIMEOUT error dump. I tried restarting the system, but error persists.

I found a guide on the web regarding this problem, describing that the way to solve it is to implement note

2725610 :

https://blogs.sap.com/2019/01/04/system-unresponsive-while-creating-user-in-su01-with-thinoresetbuf-...

However, this note has multiple other prerequisite notes. The author doesn't mention about the developer key being required for the manual activities in one of the prerequisite notes:

Example: 2599414 note must be implemented manually and requires me to create transparent table NKAIM_LOGGING in package SZN.

I am not developer. I am just BASIS guy and do not have developer key to create the necessary table. Do I have to engage development team for this ? Or Can I skip implementing the note ?

Is there any other way to solve the user creation problem if I cannot go on the author's approach ?

Thank you

[kaus19d]

Hi,

Is it possible for you to try a kernel upgrade here. Could you please check the logs, dev_w0 & check the user authorisation-level from which you are trying create the user. Are you facing the same error in all client & using DDIC user. What is your SAP system product & version? Is your database showing fine in DB02

Thanks,

Kaushik

[TammyPowlas]

Hi - it is pretty typical to engage the development team to apply SAP notes. I recommend working with them.