Any there any way to identify in SAP Contact Center that the call has been disconnected form which end i.e., either from customer side or Agent side ?
Does online monitoring tool or any std. report provides this information ? if no, any way to customize or by using std. functionally this information can be extracted ?
We are finding from reports that call without any talk/recording is disconnected, call is answered on time but instantly it is disconnected and now day by day the frequency of this is increasing so it necessary for us/our management to know that is our agents have disconnected the call or customer has disconnected?
So how can we extract this information?
Thank you and best regards,