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C4C Branding template with Service Tickets personal email templates

Hi All,

All the documentation around branding emails seems to be related to target groups and accounts.

I'm tying to create a branding template that contains a company banner at the top and then have whatever a service agent creates in the ticket interactions tab (including corporate templates) to appear under the company banner.

When I try this I just get the company banner and nothing else.

What is the placehoder to use for service requests? I have tried #TEXT# on the html branding template, but the email sent contains the banner and the word "#TEXT#.

Any ideas?

Thanks

Chad

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1 Answer

  • Best Answer
    Posted on Jul 03, 2019 at 06:51 AM

    Hi there,

    The branding template should contain following inside the body tag: ( it could be inside <td> as well if you are using a tbale tag inside body)

    #Text#

    i.e. not All caps not All small . Its a mixed case.

    At run-time, the email is sent with the #Text# replaced as per email context on your email template/workflow

    I have used corporate branding templates plenty of times and works perfectly.

    Hope this help.

    Feel free to revert back or reward if it solves your issue.

    Thanks,

    Suchita

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