HTML Mash Up as a Custom Work Center View in SAP C4C

[krishna1502]

Hi,

We have a requirement to configure a HTML Mash up as a Custom Work center view in SAP C4C. The Custom Work Center should display only the Mash Up.

We followed the following steps.

1. Configured a Mash Up in Cloud Application Studio.

2. Created a standalone WCV (Work Center View).

3. Attached the created Mash Up as an Embedded Component to the WCV.

4. Created a standalone Custom WCF (Work Center).

Questions:

1. How to attach the Work Center View to the custom Work center?

2. After attaching the WCV to the WCF and deploying the solution, will the WCF be displayed in the list of work centers in the solution?

3. Is it possible to attach the Custom Work Center View to a Standard Work center?

Regards,

Krishna

[former_member592782 · Accepted solution]

Hi Krishna,

1. How to attach the Work Center View to the custom Work center?

First you need to add a new ViewSwitch, then you need to select that ViewSwitch on the left hand side now you can just drag and drop your WCV from the Configuration Explorer.

2. After attaching the WCV to the WCF and deploying the solution, will the WCF be displayed in the list of work centers in the solution?

Yes all the WCV will be displayed under that WCF, given that it is assigned to the Business User and the Solution is scoped.

3. Is it possible to attach the Custom Work Center View to a Standard Work center?

Yes, this can be done via the Extensibility Explorer by opening the appropriate Standard WCF as demonstrated below.

I hope this helps,

Piotr.

[former_member592782 · Accepted solution]

Hi Krishna,

Is this a Test or Development tenant?

In case of a Test tenant you would have to scope the solution first in order to make the solution content available in the UI.

If this is a development tenant then all content should be available after activation.

Piotr.

[former_member662697 · Accepted solution]

In Question 3, after adding custom work center view to the standard WCF via extensibility explorer, are there any further actions required to be performed, because I am not able to see the custom WCView under the standard work center directly.

[former_member592782 · Accepted solution]

Hi Surya,

Once the Change Transaction which assign the view to the workcenter is added, all you have to do is Save & Activate the particular Workcenter Floorplan, after that it should be visible in the UI, as long as it is assigned to the Business User that is trying to view it and the solution is scoped.

Piotr.

[Suchita92]

Hi Krishna,

Yes - Possible. As follows:

Fiori UI

Administrator WC

- General Settings

-- Users

--- Custom work center

1. You can mention you want Work center or Work center view - in your case, it is WCV

2. When you choose WCV -> it asks which Work center it should be assigned -> for you, choose service ( you have to turn pages in the table as service in 3 or 4th page)

Once created, it should be available - if you can't see it, please raise an incident to SAP

Thanks

Suchita

[krishna1502]

Hi Suchita,

Thank You. I have created a tab under Service Work Center now.

In order to Add section and a mash up to this tab, I tried to add an Embedded component to this tab via Cloud Application Studio.

I did the following.

1. Created a BO.

2. Tried creating an XBO in order to add an Embedded Component to this tab using Namespace "CRM/Global" and business object "Service Request".

3. Tried to enhance the Custom tab created under Service Work Center.

I'm not able to find the floor plans inside the Service Work Center. The list of floor plans displayed are the ones inside the Ticket.

Now,

1. Is it possible to add a section and mash up to the Custom Tab under Service Work Center using Cloud application Studio?

2. If not, is there any other alternative to add a section and mash up directly to the custom tab? If yes, please elaborate.

Your response would be highly appreciated.

Thanks,

Krishna

[krishna1502]

Hi Piotr,

Thank You for your response.

I created a Standalone Work Center and Work Center View using CAS. Attached the Work Center View to the Custom Work Center like you said. After activating the solution in CAS, I'm not able to find the WCF & WCV in the solution in order to assign it to a user and test. What could have gone wrong?

Thanks,

Krishna

[Suchita92]

Hi,

If the HTML mash-up is URL based, it not necessary to do the SDK work if you need to exchange just Customer ID or Opportunity ID , Ticket ID etc..

You can create the Mash-up using Administrator-> Mash-up Authoring -> New -> HTML mash up & at port binding, std, bindings are available which you can use based on your mashup context ( customer, oppt , ticket etc.)

Once mash up saved and activated ( ofcourse you can preview first to make sure it shows what you want to see), then Add an extra tab under the work center using master template edit -> add section or you can add section just where you want to place mash-up in an existing tab and then Add mash-up .

Hope this help.

Thanks,

Suchita

[krishna1502]

Hi Suchita,

Thank You for your response.

Yes the HTML Mash Up is URL based.

The requirement is to add a tab under Service Work Center. Add a section to the added tab and add the Mash up to this section.

Or in short, Service ~> Custom Tab ~> Section ~> Mash Up

Is this possible?

If yes, can you please elaborate on how to add a tab under 'Service' work center?

Thanks,

Krishna