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Single sign-on: How to delete user session or unlock business object?

Hi community,

We are using single sign-on (SSO) for logging into SAP ByD.

Therefore, we changed the security policy for each user in User and Application Managment accordingly.

(Passwords are not generated any longer.)

But sometime it happens that business objects are locked by the user itself e. g. when internet connection broke down. In this case, the user it not able to edit the object anymore.

Error message: Operation not possible; object locked by ZZZ" (ZZZ represents the user ID).

We already tried to change the security policy back to using password and entered a wrong password to delete the session but it did not work.

As the object has been locked since 3 days we would like to know if there is any possibility to delete the session of the user blocking the object or to unlock the business object by a key user?

Thank you in advance for your help.

Best regards,

Janett

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  • Best Answer
    Posted on Jul 01, 2019 at 02:24 PM

    Hello Janett,

    The recommendation from key user / end user perspective would be to do as you already did, to try to log with an incorrect password to display the locked sessions and delete them.

    Additionally the system should automatically erase locked sessions within one hour, so since your object has been locked for 3 days already it seems something more complex happened.

    Please raise an incident for this issue, because then we can remove all locked sessions via the backend of your system.

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