CCO - Till error - Cash Drawer is currently not ready

[former_member391531]

CCO

I have a till that had been working fine for 2 months.

This week it has been reported with a red error that is occuring when doing every sale.

I've attached a screenshot, its' after the user enters the payment details

The reciept does not print out & the cash drawer does not. The user manually opens the cash drawer, its after this point that the reciept then prints out & the cash drawer reopens.

Has anyone seen this delayed printing on the receipts before?

I've checked the POSprinter & cashdrawer & both are successfully loaded on startup.

Thanks

screenshot.jpg

[former_member391531 · Accepted solution]

I have since discovered a faulty connection between the printer & the cash drawer was to blame. As it's on a counter I suspect it was moved from the installation position. And the counter staff failed to give me all the facts.

Thanks for the reply Anderson.

[anderson_schmitt]

Hello Eoin,

Did you run the Check Health?

What is the result?

Please, review the documentation below and run the Check health to test the printer and drawer.

https://partneredge.sap.com/en/library/assets/products/cust_mng/scc/implement/hardware_installation/...

https://partneredge.sap.com/en/library/assets/products/cust_mng/scc/implement/hardware_installation/...

Regards,
Anderson