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CCO - Till error - Cash Drawer is currently not ready

CCO

I have a till that had been working fine for 2 months.

This week it has been reported with a red error that is occuring when doing every sale.

I've attached a screenshot, its' after the user enters the payment details

The reciept does not print out & the cash drawer does not. The user manually opens the cash drawer, its after this point that the reciept then prints out & the cash drawer reopens.

Has anyone seen this delayed printing on the receipts before?

I've checked the POSprinter & cashdrawer & both are successfully loaded on startup.

Thanks

screenshot.jpg

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2 Answers

  • Best Answer
    Posted on Jun 27, 2019 at 03:24 PM

    I have since discovered a faulty connection between the printer & the cash drawer was to blame. As it's on a counter I suspect it was moved from the installation position. And the counter staff failed to give me all the facts.

    Thanks for the reply Anderson.

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  • Posted on Jun 26, 2019 at 05:21 PM
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