Error during Enterprise Portal startup

[Former Member]

Hi

While trying to access my Enterprise portal installation the screen throws the following stack trace. Can someone quickly respond with a solution. This portal installation has been running fine for the past two years now

Application error occurs during processing the request.

Details: java.lang.NullPointerException

at com.sap.portal.navigation.Gateway.service(Gateway.java:74)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:821)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)

at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)

Thanks in advance

Subra

[Former Member]

Hello,

Have you guys found any solution to this problem? We're facing it too on SP16 after configuring JDBC datasources and restarting portal engine.

Thank you in advance,

Aleksey

[Former Member]

It appears that the J2EE threads restarted. If you are still not able to acces the portal, I suggest a clean portal restart - stopsap/startsap

After executing stopsap. free up your shared memory segments and then do a startsap.

Best Regards,

Phani - SAP Basis Expert.

[Former Member]

Can you check if navigation service is running on the instance ?

Looks like Navigation service is stopped. I suggest you can restart the environment once and even check navigation service is restarted properly. You can check this through Visual Administrator deploy service.

Regards,

Piyush

ps: please mark useful answers.

[former_member352348]

The only navigation service visible under deploy is in webdynpro which is not used on any of our portals.

Where is this specifically located under deploy?

Rick

[former_member352348]

Hello,

We are receiving this same error also. This is occurring only when logging into the Central Instance, the Dialogue instance is functioning fine. Any help would be appreciated.

We are running:

EP 6.40 SP15 on W2K3

java version 1.4.2_07-b05

Thanks,

Rick

[Former Member]

I also get an odd error...

Critical Error

A critical error has occured. Processing of the service had to be terminated. Unsaved data has been lost.

Please contact your system administrator.

User KR28732 has no RFC authorization for function group HRXSS_SER_MENUCONFIG ., error key: RFC_ERROR_SYSTEM_FAILURE

User KR28732 has no RFC authorization for function group HRXSS_SER_MENUCONFIG ., error key: RFC_ERROR_SYSTEM_FAILUREcom.sap.tc.webdynpro.modelimpl.dynamicrfc.WDDynamicRFCExecuteException: User KR28732 has no RFC authorization for function group HRXSS_SER_MENUCONFIG ., error key: RFC_ERROR_SYSTEM_FAILURE

at com.sap.tc.webdynpro.modelimpl.dynamicrfc.DynamicRFCModelClassExecutable.execute(DynamicRFCModelClassExecutable.java(Compiled Code))

at com.sap.pcuigp.xssfpm.wd.BackendConnections.initBackend(BackendConnections.java:231)

at com.sap.pcuigp.xssfpm.wd.BackendConnections.connectModel(BackendConnections.java:159)

at com.sap.pcuigp.xssfpm.wd.wdp.InternalBackendConnections.connectModel(InternalBackendConnections.java:183)

at com.sap.pcuigp.xssfpm.wd.FPMComponent$FPM.connectModel(FPMComponent.java:699)

at com.sap.pcuigp.xssfpm.wd.BackendConnections.init(BackendConnections.java:138)

at com.sap.pcuigp.xssfpm.wd.wdp.InternalBackendConnections.init(InternalBackendConnections.java:179)

at com.sap.pcuigp.xssfpm.wd.FPMComponent.wdDoInit(FPMComponent.java:170)

at com.sap.pcuigp.xssfpm.wd.wdp.InternalFPMComponent.wdDoInit(InternalFPMComponent.java:110)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java(Compiled Code))

at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java(Inlined Compiled Code))

at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java(Inlined Compiled Code))

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java(Compiled Code))

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:371)

at com.sap.tc.webdynpro.clientserver.task.WebDynproMainTask.execute(WebDynproMainTask.java:608)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:59)

at com.sap.tc.webdynpro.clientserver.cal.ClientManager.doProcessing(ClientManager.java:249)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doWebDynproProcessing(DispatcherServlet.java:154)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:116)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:48)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

at javax.servlet.http.HttpServlet.service(HttpServlet.java(Compiled Code))

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java(Compiled Code))

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java(Compiled Code))

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java(Inlined Compiled Code))

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java(Compiled Code))

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java(Compiled Code))

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java(Compiled Code))

at com.sap.engine.services.httpserver.server.Client.handle(Client.java(Inlined Compiled Code))

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java(Compiled Code))

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java(Compiled Code))

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java(Compiled Code))

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java(Compiled Code))

at java.security.AccessController.doPrivileged1(Native Method)

at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code))

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java(Compiled Code))

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java(Compiled Code))

Caused by: com.sap.aii.proxy.framework.core.BaseProxyException: User KR28732 has no RFC authorization for function group HRXSS_SER_MENUCONFIG ., error key: RFC_ERROR_SYSTEM_FAILURE

at com.sap.aii.proxy.framework.core.AbstractProxy.send$(AbstractProxy.java:150)

at com.sap.pcuigp.xssfpm.wd.model.InitServiceModel.hrxss_Ser_Initservice(InitServiceModel.java:144)

at com.sap.pcuigp.xssfpm.wd.model.Hrxss_Ser_Initservice_Input.doExecute(Hrxss_Ser_Initservice_Input.java:137)

... 37 more