Double service order problem when creation repair order from service notification SAP CS

[ersel_cakirca]

Hi all,

While creation repair order from service notification in repair process , system create automatic service order. I do not want this service order because service order will be created into the repair order after few step. How can i cancel first service order? Thanks.

[ersel_cakirca]

Repair procedure and item category screenshots is below.

[Lakshmipathi]

I think, the area you need to check is OISD

[peter_atkin]

The service order is created by the item category in the sales order (repair order).

Check the item category settings in the IMG.

I dont have access to a system right now (between contracts) so I cant tell you exactly which IMG settings to check..

PeteA

[allannthonyiwa]

I do have have a similar issue. What could be the reason? I am creating a service notification for returns and repairs process through which a repair order is created. However upon saving the repair order a service order is also being creating together with the repair order. This is undesirable as at the point of quality check in QA11 (while moving the items to blocked), the system generates yet another service order ending up having two service orders. May you please assist in identifying where the config is to stop service order creation while creating repair order?

[former_member34]

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[peter_atkin]

There is also an IMG setting that determines which order type to use.

PeteA

[ersel_cakirca]

I used ZRRS (copy from IRRS) in repair order. You can think as IRRS because i don't change anything.

OISD screen shot is below.

[former_member596716]

I believe these are IMG paths that Peter is referring to:

Sales and Distribution > Sales > Sales Documents > Customer Service > Returns and Repair Processing > Define Repairs Procedure

and

...Sales Documents > Sales Document Item > Define Item Categories

Paul

[ersel_cakirca]

Hi Peter,
Can you tell you exactly which IMG settings to check? Maybe you can check different system.
I have two service order that's why i can't enter invoice (VF01)
Thanks.

[peter_atkin]

Sorry, but I don't have access to a system right now (between contracts) so I cant tell you exactly which IMG settings to check..

From memory its in the SD part of the IMG under the return and repair (or repair processing) section.

Can you send a screen-shot of the repair order showing the items.

PeteA