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Double service order problem when creation repair order from service notification SAP CS

Hi all,

While creation repair order from service notification in repair process , system create automatic service order. I do not want this service order because service order will be created into the repair order after few step. How can i cancel first service order? Thanks.

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7 Answers

  • Posted on Jun 21, 2019 at 03:57 PM

    The service order is created by the item category in the sales order (repair order).

    Check the item category settings in the IMG.

    I dont have access to a system right now (between contracts) so I cant tell you exactly which IMG settings to check..

    PeteA

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  • Posted on Jun 25, 2019 at 01:04 PM

    Repair procedure and item category screenshots is below.


    item-1.png (34.8 kB)
    ıtem-1-1.png (22.8 kB)
    procedure.png (36.9 kB)
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  • Posted on Jun 25, 2019 at 10:44 AM

    Hi Peter,
    Can you tell you exactly which IMG settings to check? Maybe you can check different system.
    I have two service order that's why i can't enter invoice (VF01)
    Thanks.

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    • Sorry, but I don't have access to a system right now (between contracts) so I cant tell you exactly which IMG settings to check..

      From memory its in the SD part of the IMG under the return and repair (or repair processing) section.

      Can you send a screen-shot of the repair order showing the items.

      PeteA

  • Posted on Jun 25, 2019 at 12:41 PM

    I believe these are IMG paths that Peter is referring to:

    Sales and Distribution > Sales > Sales Documents > Customer Service > Returns and Repair Processing > Define Repairs Procedure

    and

    ...Sales Documents > Sales Document Item > Define Item Categories

    Paul

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  • Posted on Jun 25, 2019 at 12:56 PM

    I used ZRRS (copy from IRRS) in repair order. You can think as IRRS because i don't change anything.

    OISD screen shot is below.


    oisd.png (12.8 kB)
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  • Posted on Jun 25, 2019 at 03:52 PM

    There is also an IMG setting that determines which order type to use.

    PeteA

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  • Posted on Jun 25, 2019 at 12:04 PM
    -1

    I think, the area you need to check is OISD

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