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ConversationalAI is failing to show messages in Chat Window when connected through webchat

While testing the bot, I’m getting the results for the expression below.

‘Tell me about BASF’ -> this results are in bot-local.png

after connecting through webchat with the same expression it is failing to show results -> this results are in bot-prod.png

can anyone help me with this. mainly i want to check the web logs of the bot.

bot-local.png (102.5 kB)
bot-prod.png (47.2 kB)
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4 Answers

  • Posted on Jun 21, 2019 at 05:56 AM

    Hi

    Do you still have the issue ?

    Regards

    Aurélie

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  • Posted on Jun 27, 2019 at 05:27 AM

    I am still facing the issue but not every time, some times it shows results and some times it wont.

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  • Posted on Jun 27, 2019 at 06:59 AM

    Thanks, I'm investigating

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  • Posted on Jun 27, 2019 at 02:18 PM

    Hi,

    It seems to be an issue. Could you please report it in BCP with the component CA-ML-CAI-CON

    On your ticket please provide the url of your bot and the steps to reproduce the issue:

    1/ fork the bot

    2/ create a webchat

    3/ try the following conversation (+ add your example and screenshots)

    Many thanks,

    Aurélie

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