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author's profile photo Amol Saudatr
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Amol Saudatr

Accepting Free text as in entity

Posted on Jun 13, 2019 at 05:46 PM 396 Views

Hi folks,

is there any way to accept plain text/line in the entity not in Intents of SAP Conversational AI. For example: if user says: "We had issue regarding hotel". I wants to identify this sentence as in entity.

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2 Answers

  • author's profile photo Aurelie LAMY
    Aurelie LAMY
    Posted on Jun 14, 2019 at 08:08 AM
    3

    Hi Amol Saudatr

    To understand how to save a entry free text, you can have a look on the following tutorial: https://cai.tools.sap/blog/mastering-memory-management-bot-builder where we explain it :)

    Best regards,

    Aurélie

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  • author's profile photo Rodrigo Ariel Giner de la Vega
    Rodrigo Ariel Giner de la Vega
    Posted on Jun 19, 2019 at 06:13 PM
    1

    Hi Amol Saudatr, in the link that Aurelie give you. you have the answer, but is somehow hidden.

    To be able to put a free entry you actually use a workaround or a little trick.

    When you type something to the chat it will evaluate with skill to trigger if nothing is found you get the "fallback", so to avoid this. You have to apriori call a skill in wich you will save the user entry.

    How ? What you do is set a memory "flag" let´s say wait_feedback = true and redirect to a skill "save_feedback" and WAIT FOR USER INPUT, in that skill the trigger should be that the wait_feedback flag is present so the skill will be trigger, with no requirement and in the action part you set a memory field "feedback" = {{nlp.source}}

    {{nlp.source}} -> Has the message that the user input. So then you could pass that value to a webhook or using wharever you like.

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    • Jannik Roos
      Jul 12, 2020 at 10:54 AM

      Hi Rodrigo Ariel Giner de la Vega, I used this method and it worked fine until I tried to save a second input. Do you have any suggestions or tips how to solve that?
      I have 2 fields connected with an AND in the requirements and they redirect to the save input skill with wait for user input.

      The skill waits for the first input and then runs through both actions without waiting for an input, even though the second action has another requirement in the if check. seems like he runs through the first one, goes back to the first skill and then redirects to the save skill and just runs through the action without waiting for input.

      I hope you can help me, I'm loosing my mind with this problem.

      Best regards

      Jannik

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