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Crystal Reports 2016 question

Hello,

I am running Crystal Reports 2016 and Windows 10( new install of both) . When I try to open reports some open and some don't. I have noticed that anything with a parameter prompt does not open. The report opens in Designer View but Refresh does not fill in the data. I am not sure what is happening. Any help would be much appreciated. Thank you

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  • Posted on Jun 05, 2019 at 08:42 PM

    Is this fresh installation?

    Check

    C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\2019......\ErrorsAndWarnings.log

    to see if you have dll failed to register errors.
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    • Hi,

      Brand new installation of both Crystal and Windows 10

      Getting these errors under latest folder:

      14:10:23.401 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\ParameterDesigner.dll failed to register
      14:10:28.983 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\pageobjectmodel.dll failed to register
      14:10:39.516 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\vle.dll failed to register
      14:10:40.144 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\reportrenderer.dll failed to register
      14:10:56.610 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\CRAnalyzer.dll failed to register
      14:12:10.138 Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\RepositoryExplorer.dll failed to register

      Thank you,


      Kevin

  • Posted on Jun 05, 2019 at 09:12 PM

    Are you just opening .rpt files from Crystal or are you connecting to BusinessObjects or Crystal Reports Server to open reports?

    -Dell

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  • Posted on Jun 05, 2019 at 09:52 PM

    That is what I thought. Please review:

    2795448 - Crystal Reports installation finished with dll registration errors
    https://apps.support.sap.com/sap/support/knowledge/public/en/2795448

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  • Posted on Jun 07, 2019 at 04:59 PM

    Thank you, we never had a problem installing XI R2 and CR 2016 side by side. It is supported configuration. I will try to reproduce the issue.

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  • Posted on Jun 07, 2019 at 06:40 PM

    what happens if you manually try to register those dll's using:

    regsvr32.exe C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\ParameterDesigner.dll

    And do the rest.

    That KBA is actually wrong, we support side by side install and if it's a bug it should be fixed.

    If it fails to resgister then likely missing a dependency

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  • Posted on Jun 07, 2019 at 10:40 PM

    Kevin,

    Can you copy your Environment Variable PATH here?

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  • Posted on Jun 11, 2019 at 01:52 PM

    Hi,

    The path is C:Users\Administrator\AppData\Local\Microsoft\WindowsApps:

    Hopefully this is what you are looking for. Just realized that I didn't mention that I have to run Crystal Reports in Compatibility Mode- Win 8 for it to work.

    Thank you.

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