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Can we change the completion date in C4C Service

Hi,

Is there a way to back close the tickets. I mean set the completion time as 1 or2 day before. As sometimes even a maintenance job done by service technician before itself, sometimes there will be a delay in the passage of information to the CSC service agent making them close the ticket on a later date rather than the date on which it is actually completed.

Regards

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  • Posted on Jun 12, 2019 at 05:42 AM

    Hi Jyothiram,

    No, it is not possible to manually change the Completion date field. You can create an extension or PDI field to track the actual closure dates.

    Regards,

    Sandeep

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