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Jun 04, 2019 at 05:02 PM

SAP Contact Centre - removing a report server from Model


Hello again. Sorry to be asking yet another question. One day, I might know enough to answer one!! :-)

My question today is complicated: due to a major infrastructure issue, I've recently had to restore my SAP Contact Centre system to an older version. Unfortunately, this coincided with my having rebuilt the Reporting Server elements *in the time between failure and restore*. So, my restore of app and db servers have a model.wim that refers to a Report Server that I have since deleted. The reason I deleted and recreated that Report Server was because, despite following all the advice for deleting OLAP cubes, etc. I could never get it to work from the outset. So I got rid of it and created a new one which then worked fine. I did not add the new Reporting Server into the model.wim for the app/db servers but rather a separate model.wim on the Reporting server with 2 VUs included only- one for reporting and one for standard reports. It is easy for me to resurrect both old and new Report Servers in their entirety. I'm just unsure of how it affects the application and database servers and the model.wims on those servers if I do. Ideally, I'd like to get rid of the Reporting Server VUs from the App/DB server model.wims. I was thinking of just resurrecting the old (broken) Reporting Server and then deleting its VUs from the model.wim on the App and DB server (I don't think I can cleanly delete the VUs unless the Report Server exists, right?). After that, I would decommission the broken Reporting Server. I could then, either rebuild the Reporting Server or resurrect the one that I had working before the DR incident. (Probably just rebuild). Does this sound like a sensible plan?

My problem, I think, is that I don't have a full understanding of the precise use of the model.wim. I also am unclear about how the Report Server hooks into the main database server - if at all. And obviously the Report Server is referenced in several VUs but, assuming there are no name changes to the server or databases, this shouldn't be a problem... ? Any guidance on how this all fits together would be most appreciated.

I realise this is all a bit of a convoluted question/scenario but any advice is most gratefully accepted.