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SSO failed because session cannot be verified

Symptom:

Reports that can be refreshed by users, fails when scheduled. The error message is:

The following database error occurred: (CS) "SSO failed because session cannot be verified ... For information about this error, please refer to SAP Knowledge Base Article 2054721 on the SAP Support Portal. (IES 10901)

Environment:

Universe Design Tool 4.2

Authentication Mode: Use single sign-on when refreshing reports at view time.

Type: Secured

Network Layer: OLE DB

Database Engine: MS SQL Server 2012

SAP BusinessObjects BI Platform 4.2 Support Pack 3, Version: 14.2.3.2132

Web Intelligence (webi)

Question:

Reading about similar issues, it appears to us that we can not use SSO and expect webi reports both to work for users refreshing reports and scheduling the same reports.

(1) Is this true? We have tried granting full access to the service account on the database and that did not help.

(2) if yes, is there away around this that don’t involve maintaining parallel universes and reports, or set explicit passwords in universes?

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1 Answer