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Jun 04, 2019 at 03:48 AM

Introscope® Version 10.5 Installation Guide for SAP - HP-UX 11.31 cannot start

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Hi

We have follow the document Introscope® Version 10.5 Installation Guide for SAP and install the introscope in our HP-UX 11.31 where SM 7.2 installed in the same box. We installed the CA as a requirement for SM 7.2.

However when we tried to start ./EMCtrl.sh start we encounter error.

We use the user SMPADM <SID>ADM to start.
We enable the debug in the file IntroscopeEnterpriseManager.properties.

SAP seem to mentioned that Introscope® Version 10.5 cannot be installed in HP-UX 11.31 is that true?
We have the older version installed in our HP-UX 11.31 with SM 7.1.

Any idea if anyone is able to resolve the below?

Introscope Enterprise Manager failed to start because:
An error occurred while trying to start Isengard.
Debug options:
file:/tmp/.options not found

************************************
************************************
Introscope Enterprise Manager failed to start because:
An error occurred while trying to start Isengard.
null
null
sapsmp2:smpadm 83>

5/23/19 01:25:47.326 AM PDT [DEBUG] [main] [Manager] Error starting up EM
com.wily.introscope.server.enterprise.EnterpriseManagerCannotStartException: An error occurred while trying to start Isengard.
at com.wily.introscope.server.enterprise.EnterpriseServer.doStart(EnterpriseServer.java:419)
at com.wily.util.ALifeCycle.start(ALifeCycle.java:86)
at com.wily.introscope.server.enterprise.EnterpriseServer.<init>(EnterpriseServer.java:325)
at com.wily.introscope.server.enterprise.EnterpriseServer.<init>(EnterpriseServer.java:304)
at com.wily.introscope.server.enterprise.EnterpriseServer.start(EnterpriseServer.java:1598)
at com.wily.introscope.em.internal.Activator.startEM(Activator.java:119)
at com.wily.introscope.em.internal.Application.start(Application.java:27)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
at org.eclipse.equinox.launcher.Main.main(Main.java:1212)
at org.eclipse.core.launcher.Main.main(Main.java:30)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
Caused by: java.lang.ExceptionInInitializerError
at org.rocksdb.RocksDB.loadLibrary(RocksDB.java:47)
at org.rocksdb.RocksDB.<clinit>(RocksDB.java:23)
at org.rocksdb.Options.<clinit>(Options.java:21)
at com.wily.introscope.server.enterprise.entity.rocksdb.RocksDBSystem.<init>(RocksDBSystem.java:50)
at com.wily.introscope.server.enterprise.entity.rocksdb.RocksDBEntityImpl.<init>(RocksDBEntityImpl.java:36)
at com.wily.introscope.server.enterprise.EnterpriseServer.initialize(EnterpriseServer.java:591)
at com.wily.introscope.server.enterprise.EnterpriseServer.doStart(EnterpriseServer.java:382)
... 26 more
Caused by: java.lang.UnsupportedOperationException
at org.rocksdb.util.Environment.getJniLibraryName(Environment.java:55)
at org.rocksdb.NativeLibraryLoader.<clinit>(NativeLibraryLoader.java:19)
... 33 more