Importing POS transactions from SAP CAR into SAP Marketing on-premise

[mikhail_naumov2]

The Integration Guide 1809 says:

"The integration of SAP Customer Activity Repository enables you to import of POS transactions, such as sales order and sales returns as interactions.

You can use then this data in various process steps like segmentation, customer fact sheet, product recommendation, and trigger based campaigns.

As a prerequisite you have uploaded the relevant master data to SAP Marketing, such as contacts, products, and marketing locations.

Keep in mind that this integration works only with SAP Customer Activity Repository retail applications bundle (CARAB) 2.0 FP1.ntegration of SAP Customer Activity Repository"

Can someone clarify:

1) Does the integration available for versions of SAP CAR higher than 2.0 FP1?

2) Are SAP CAR and SAP Marketing must be co-deployed in one HANA DB for this integration to work?

3) Can the relevant master data (such as products) be replicated from SAP CAR into SAP Marketing out-of-the box by this integration?

[guipaulino]

Hello Mikhail,

Have you done this integration yet? (SAP CAR vs. yMKT).

I have set up integration of customers and products from S4/HANA to Marketing cloud following this guide: Integration S4/HANA

But the only documentation I found regarding SAP CAR integration is this: SAP CAR integration. It doesn't say much (it says we can use OData services to turn sales orders and sales returns from SAP CAR into interaction in Marketing cloud).

But how to set-up this integration and communication between SAP CAR x Marketing cloud? Also I didn't find any iflows in CPI specific for SAP CAR integration. Maybe joerg.hendricks could help with that?

If anyone has any inputs or any documentation it would be very helpful 😉

BR,

Guilherme.

[former_member190797]

Hi Mikhail,

as to your questions:

1. CAR 2.0 FP1 is the minimum release. It works with all later ones as well.

2. The integration is API based meaning CAR is pushing the information using public APIs of SAP Marketing the same for On Premise and Cloud. Actually we strongly recommend not to co-deploy both solutions. With SAP Marketing Cloud this is obvious anyway.

3. No, the master data like product and marketing location would typically come from SAP ERP or S/4HANA. We don't have a standard integration flow for marketing location but we have standard integration flows to replicate products from S/4HANA (Cloud) and SAP ERP which can be found in the SAP API Business Hub api.sap.com.

I hope these answers help.

Best regards,

Joerg

[former_member94424]

joerg.hendricks,

Thank you for your response. I configured task 0019 in CAR but RFC destination is blank in Badi. Can you please help where to maintain the destination please..

Best Regards,

Ramki R

[former_member190797]

Hi,

the OData itself is not in CAR but SAP Marketing Cloud. The call of this OData from CAR is wrapped in a standard task 0019 of the CAR task framework.

Best regards,

Joerg Hendricks

[former_member94424]

HI Joerg and Paulino,

joerg.hendricks, Can you please help me in the below query. Our CAR system is in version 2.0 FP1 but I couldn't find the OData service to transfer the POS transaction data to Marketing system. Can you please guide me to achieve the data flow.

Thank you very much in advance!