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May 27, 2019 at 05:06 PM

C4C - Sales Organization Determination for Service Ticket

1022 Views Last edit May 27, 2019 at 07:44 PM 2 rev

Hi Guys,

It's so very confusing how the sales organization of a service ticket is being determined.

We have 2 scenarios with the null sales organization. (Both scenarios has an employee assigned.)

  1. The ticket has no team but with an account with sales data.
  2. The ticket has no account linked but with team assigned.

Below scenario determined sales organization:

  1. The ticket has an account with no sales data but has assigned into a team.

Can you please advice on how the sales organization determine in the service ticket?

Your help is highly appreciated.