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SAP CCO Monitor : (-10) Reconciliation difference must be zero before reconciling

Hello Expert,

In sap customer checkout monitor , I am finding issue

"(-10) Reconciliation difference must be zero before reconciling"

and receipt is in inconsistent state

Here is the scenario :

SAP CCO mapped with two currencies (EUR as base currency and GBP as foreign currency)

Receipt 1

Article A ; Unit Price EUR 50; customer paid GBP 50 ; change amount paid by cashier in EUR to settle the receipt by choosing option Payout by (EUR)

and complete the transactions.

Can any one help to solve this issue ?

Thanks and regards

Arun Singh

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3 Answers

  • Posted on May 27, 2019 at 07:32 PM

    Hello Arun,

    I tried to reproduce the issue in my test system but I was not able to reproduce it.
    Please provide us the following information:

    - Provide us some screenshots of your process
    - What is the version of SAP Customer Checkout?
    - What is the version of SAP Business One?
    - What is the version of B1if scenarios?

    Thanks,
    Regards,
    Anderson Schmitt

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  • Posted on May 31, 2019 at 01:51 PM

    Dear Arun,

    Thanks for the information.

    Review the configuration of the decimal places for the currencies in the CCO (Configuration > Currency > Currency) and also in the SAP B1. And check if there is any difference between the number of the decimal places.

    Regards,
    Anderson

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  • Posted on Jun 06, 2019 at 02:47 PM

    Hi Arun,

    There is only the screenshot of CCO settings. Please also attach the configuration of SAP B1.
    How many documents are affected with this inconsistent message?

    Thanks.
    Anderson

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