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Opening a Closed Manual Control - GRC - PC

Feb 10, 2017 at 01:17 PM

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Former Member

Hi,

I am writing because I am in the need to re-open a closed manual control.

In our case, manual controls in GRC-PC are:

1- Created by the administrator in the Planner.

2- Tested by the auditors in the Work Inbox. (Draft)

3- Approved by the Auditor Manager.(Review)

Status for a manual controls are: Draft, Review & Closed

There is one case that was with incorrect information, when tested, and the reviewer wasn´t able to correct it, closing the control.

My question is: Is there any program, or way to re-open a closed control, so that the tester may do it again?

Closed --> Review --> Testing.

This has happened many times for many users, and my "work-around" is to delete the control in the "grpc_as_reorg" transaction, and plan it again in the "planner". The problem with this, is that it change the "created on" date, also it uses another Workitem ID. I would like to be able to continue using the first created case, and not modify creation dates.

Any kind of information will be helpful.

Regards,

Rodrigo

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2 Answers

Silky Sharma
Feb 13, 2017 at 03:31 AM
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Hello Rodrigo,

Yes you are correct there is no way to open a closed control.

You need to create a new plan in that case.

Regards,

Silky

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Former Member Mar 09, 2017 at 08:31 PM
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Thanks Silky. My questions was if there was any other option, besides that.

Regards,

Rodrigo Lopez Villafañe

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