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May 22, 2019 at 08:44 AM

How to Assign ticekt back to creator Org unit using routing/workflow rules


Use case; Backoffice dept creates tickets for getting some information from branch --> based on routing rules ticket gets assigned to branch based on routing rules, now once branch responds to the information (assume there is a field with value "Information provided") and changes the value in this field and clicks on save. ticket should get assigned to creator org unit.

Can any one say how to achive this using workflows/routing rule.