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Mar 22, 2006 at 06:23 AM

How to trigger event by changing status ?

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Hi all,

I'm newbie in SAP and I'm handling CRM. For certain condition I have to change existing complain transaction and the change will cover its status profile and workflow.

I've made new status profile for new status condition and I've made new event in Complaint Business Object ( ZUS2000120 ) and the new event that I created will be trigger a new workflow. But the problem is how I can raise / trigger an event by changing status in complain ?

Is there anyway to assign an event to status ?

please advice and many thanks in advance